Refund policy
Return & Replacement Policy
Thank you for shopping with Faiz4s! Please read our Return & Replacement Policy carefully. By placing an order with our store, you agree to the terms and conditions outlined below.
1. Return & Replacement Period
We offer a 2-day (48-hour) replacement policy for eligible products. You must contact us within 48 hours of receiving your order to report an incorrect, damaged, or defective item.
Late Requests: Requests submitted after 48 hours from the delivery date will generally not be eligible for a replacement, except where applicable law requires otherwise.
2. Replacement Policy — No Refunds in Normal Cases
Faiz4s does not offer refunds for ordinary returns, change of mind, size issues, or personal preferences.
If you receive an incorrect or defective product, we will review your claim and arrange a replacement if it meets the eligibility requirements of this policy.
Important: A continuous, unedited unboxing video is mandatory for replacement claims. The video must show the package being opened and the product received, without cuts, edits, or retakes.
Only products confirmed to have been delivered incorrectly or to be defective are eligible for replacement under this policy.
3. How to Request a Replacement
To request a replacement, follow these steps:
1. Contact us within 48 hours: Email our customer support team at faiz4s.in@gmail.com.
2. Provide your order details: Include your order number and proof of purchase.
3. Explain the issue: Describe the defect, damage, or incorrect item received.
4. Provide evidence: Attach clear photographs of the product and packaging, along with the mandatory unboxing video.
5. Wait for approval: Our team will review your request and inform you of the next steps.
Requests without the required information or evidence may be delayed or declined.
4. Product Return Instructions
If we approve your replacement request, we may ask you to send the original product back to our warehouse.
The warehouse address and case ID will be provided after approval. Please do not send any item back before receiving instructions from our customer support team.
Where a return shipment is required, we will provide the applicable shipping instructions and return shipping label, if available.
5. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, notify us within 48 hours and provide the required photographs, order details, and unboxing video.
We will review the evidence and determine the appropriate resolution in accordance with this policy and applicable law.
Replacement Shipping Costs
Faiz4s will cover the shipping charges for sending an approved replacement item to the customer.
Any return shipping arrangements for the original item will be communicated by our customer support team.
6. Non-Returnable and Non-Exchangeable Products
For hygiene reasons and to prevent misuse, the following products are not eligible for ordinary returns or exchanges:
- Perfumes
- Attars
- Jewellery
We also generally do not accept ordinary returns or exchanges for:
- Personalized or custom-made products.
- Personal care products, including applicable beauty products.
- Perishable goods.
- Hazardous materials, flammable liquids, or gases, where applicable.
- Sale items.
- Gift cards.
These exclusions do not remove any remedies that may be required by applicable law for defective, damaged, or incorrectly supplied products.
7. Size Issues, Change of Mind, and Personal Preferences
We do not accept exchanges for size issues, change of mind, or personal preferences.
Please carefully review the product description, available size options, and size chart before placing your order.
Customers are responsible for selecting the correct size and product before completing their purchase.
8. Refund Policy
Faiz4s does not offer refunds for ordinary returns or change-of-mind requests.
If a replacement cannot be provided for an approved claim involving an incorrect, damaged, or defective product, our customer support team will contact you to discuss an appropriate resolution.
Where a refund is required by applicable law or agreed upon as the resolution of an approved claim, we will notify you and process it accordingly. Once approved, refunds will generally be processed to the original payment method within 10 business days, subject to applicable requirements.
Banks and payment providers may require additional time to complete the transaction.
If a refund has been approved but has not appeared after 15 business days, please contact us at faiz4s.in@gmail.com.
9. Policy Modifications
Faiz4s reserves the right to update or modify this policy from time to time. Changes will be published on our website and take effect as stated in the updated policy, subject to applicable law.
10. Contact Us
If you have any questions or need assistance regarding our Return & Replacement Policy, please contact us:
Email: faiz4s.in@gmail.com
Thank you for choosing Faiz4s. We appreciate your trust in our store and are committed to providing quality products and customer service.
